THREE ECHOES

Support

Need a hand with the mystery? Here are a few things to try when the Game or an App Store purchase is not behaving as expected.

Contact us

info@gammapass.com · we usually reply within 2 business days.

Please include your device model, iOS version and app version. For a purchase or coin issue, also include your Player ID: open the Game, then Settings → Player ID → Share. Do not send passwords or payment card details.

Do I need an account?

No. There is no login or sign-up. Your progress is saved on your device.

What is free?

There are two stories, The House That Remembers and Cold File. The first three chapters of each are free. Later chapters can be unlocked by buying the story once, or chapter by chapter with coins, which you earn by playing and can also buy in packs.

Restore a purchase

Make sure you are online and signed in to the same Apple Account used for the original purchase.
Open the Store in the Game and tap Restore purchases. The same button is in Settings.
Still missing? Email us your Player ID and, if possible, the Apple receipt email.

Story purchases restore on every device. Coins and progress live on your device and move to a new iPhone only through an iPhone backup or transfer. If you lost chapters you unlocked with coins, email us your Player ID.

Refunds

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the purchase.

The game is sideways or will not rotate

Three Echoes is played in landscape only. Turn your phone sideways; both landscape directions work.

How do I reset my progress?

Open a story and use Replay on a chapter card, or delete and reinstall the Game to start everything over. This also deletes coins; story purchases can be restored.

“The Magpie Lantern” says Coming soon

It is the next story in the series and is not playable yet.

Something is not working

Close and reopen the Game.
Check that you have the latest version of the Game and iOS.
Restart your device and try again.

If the issue continues, email info@gammapass.com.

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